Get in Touch With Us
Got a question about something you've read on alterix.co.uk, spotted an outdated bonus figure, or want to flag a roulette casino we should be looking at? Here's how to get hold of us and what we can actually help with.
How to Reach the Team
Email is the best way to contact us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to do the job of a real person. Include a short line on what your message is about (a correction, a question about a specific brand, a suggestion) so we can get to it faster.
We aim to respond within two working days. During busier periods it can take a little longer, but every message gets a reply.
What We Can Help With
- Questions about a specific casino or offer — If you want more detail on how a welcome package works, what game providers a site carries, or how withdrawals are handled, ask and we'll point you to the relevant information or update the page if it's missing.
- Corrections — Bonus terms, wagering requirements and payment options change often. If something on our list of trusted non-GamStop casinos looks out of date, tell us and we'll check it against the operator's current terms.
- Suggestions for coverage — If there's a roulette variant, payment method or a brand not on GamStop that you think deserves a look, let us know what you'd like to see covered.
- Feedback on our ratings — We're open to hearing where you think a ranking got something wrong, provided it's specific rather than general.
- Support and self-exclusion queries — If you or someone you know wants information on managing gambling activity, mention this in your message and we'll direct you to the right resources rather than leave you guessing.
What This Page Is Not For
We're an independent review and comparison site, not a casino operator, so we can't process deposits, withdrawals, account verification or bonus disputes on anyone's behalf. Those matters need to go directly to the casino's own support team through the channels listed on its site. What we can do is help you understand how a particular process usually works, or clarify something confusing in one of our write-ups, such as the comparisons on our non-GamStop casinos page.
Readers must be 18 or over to gamble at any of the sites we cover.
Why Accuracy Matters Here
Editorial ratings, bonus terms and payment details move quickly in this market, and we'd rather correct something than leave it wrong. If you've noticed a discrepancy between what we've published and what a casino currently offers, that kind of message goes straight to the top of the queue. It genuinely helps keep the site useful for the next person researching the same thing.
Thanks for taking the time to get in touch — we read everything that comes through.